FAQ

Some of the problems that occur and questioned by Counter-Strike Online users. Do you have the same problem ?

Answer
csobug

Follow this step:

  • Klik Start menu on the Windows, choose Run, type "regsvr32 jscript.dll, Enter
  • Klik Start menu on the Windows, choose Run, type "regsvr32 vbscript.dll, Enter
  • Start CSO Launcher
Answer
csobug

This problem is causes of virus or trojan in your PC. Follow this step :

  • Download 360 Total Security (antivirus program), reboot and start CSO.
  • Download 360 security dari http://www.360totalsecurity.com
  • Update and Scan your PC
  • Make sure your connection is stable.
  • If still can not, download Necrus Cleaner in http://www.eset.com/me/download/utilities/detail/family/122/
  • Install dan start Necrus Cleaner
  • If still can not, download Malware bytes from https://www.malwarebytes.org/mwb-download/thankyou/
  • Install dan Scan
  • If still can not, send your xigncode.log found C:\Program Files\Megaxus\Counter-Strike Online\Bin\XignCode ke gamemaster@cso.co.id
Answer
csobug

This is because there are other programs that interfere with hackshield. Follow these steps to resolve the issue:

  • Make sure you use the User Account Administrator while running CSO. (Right click on Launcher and Run as administrator)
  • Turn off other programs that are running with CSO (like video-capture program)
  • If it still happens, repeat the above steps by turning off all non-cso programs running in the background (for example the program icon located at the bottom right of the taskbar)

If the problem persists, do the following:

  • Send file with extension log in folder: (folder instalasi CSO\Bin\HShield\*.log) ke gamemaster@cso.co.id
  • We will analyze this problem further based on the error you encounter
  • Improvements will be made during the patch
Answer

Uninstall your Antivirus, for further inquiry please send us the type of Antivirus used to email gamemaster@cso.co.id

Answer

Perform the following steps :

  • Click Start> Programs> Windows Defender or Run from the icon contained in the system tray.
  • Click on Tools & Settings> Options.
  • In Real-time protection options, uncheck the "Real-time protection" check box
  • Click Save.
  • Go to Start > Control Panel > Security > Windows Defender, pada bagian Windows Defender (bawah) uncheck "use Windows Defender" dan Save.
  • If it still happens, turn off all antivirus and firewall first.
Answer

This is because of the virus / spyware / malware on your computer. Scan the computer with updated antivirus.

Answer

Follow this step :

  • Win 7 : My Computer dan Klik organize --> Folder and Search options --> View Win XP :Tools --> folder options --> View
  • Click Show hidden files, folders and drivers
  • Uncheck Hide Extensions for known files type and Hide protected operating system file (recomended)
  • Go to the CSO / Bin delete folder Cstrike-online.exe, mssv29.asi, and cun.dll
  • Run CSO Launcher.exe
  • If CSO can run normally, restore your settings no 2 and 3 as before
  • Remember never to use Cheat again
Answer

Delete the cstrike-online.exe file in the C: \ Program Files \ Megaxus \ Counter-Strike Online \ Bin folder. Rerun the launcher.

Answer

Error is because the system detects the existence of file modifications that can be caused by a virus or modification of files caused by cheat tools. The steps you need to do are:

  • Uninstall your client
  • Scan your Computer first with antivirus
  • Download the latest Installer
  • Reinstall your CSO
Answer

Follow this steps :

  • Right click on Launcher, choose properties
  • Find Compatibility
  • Select Run this program compatibility mode for:
  • Select Windows XP
  • Check / V in the run this program compatibility box on the left
  • Apply
  • OK
Answer

Follow this steps :

If you are using Windows 7, do the following:

  • Open Control Panel from Start Menu
  • Select Windows Firewall
  • Select Advanced Settings located on the left of the screen
  • Right-click on Inbound Rules, and choose New Rule
  • Select Port and Next
  • Select UDP
  • Select the Specific Local Ports and enter 40000-50000
  • Select Allow Connection
  • After that, select (V) all options (Domain, Private, Public)
  • Give the CSO Name
  • Do the same for Outbound Rules

If you are a Windows XP user, do the following

  • Click Start and select My Network Places
  • Select Network Tasks, and View Network Connection. (or Right-click My Network Places located on the desktop and select properties)
  • Right-click on the Internet Connection you are using and select Properties
  • In the Advanced Tab, select Settings. (If there is no Setting button, it means all Ports have been opened)
  • Click Add to open the new port
  • In the Description box, write the name (free).
  • In In The Name or IP Address, you can enter your Computer IP or standard 127.0.0.1
  • In External Port and Internal Port, enter Port Number 40000.
  • Select UDP
  • Do the same (Step 1 - 9) to open Port 50000 Open Control Panel from the Start menu.

If the network uses Mikrotik, enter the following command in mikrotik

Click Link

Update the router's Firmware to the latest version according to the router type.

Answer

This is because of the 3rd program that conflict with Hackshield and the process. If you have an Anti-Virus, Anti-Malware, or firewall program, you should to shutting down the program first and rerun Launcher.

If you play with many running programs (such as Download Manager), try to playing around 15 - 20 minutes without any other programs and see if it works to fix the error.

Answer

Check that you are using a Razer product where there is Razer Synapse software

Follow this steps :

  • Press Windows Key + R
  • Type services.msc and Enter
  • Find out if there is a Razer Game Scanner, Double Click and select Stop
  • Right-click on the program and select Properties. Change Start up type to Disable and Ok.
  • Restart your Computer.
Answer

Follow this steps :

  • This is because of a mistake in making shorcut. Try running Launcher contained in your BIN CSO folder.
  • Right click on launcher and choose create shortcut (Desktop)
  • Right click on launcher and choose run as admisintrator
Answer

Follow this steps :

  • Press windows + R (enter to Registry Editor)
  • Type regedit then ok/Enter
  • Clik Yes aja
  • When Registry Editor show up, Click to HKEY_LOCAL_MACHINE folder
  • Select SYSTEM
  • Select ControlSet001
  • Then select Control again
  • Choose GrapicsDrivers
  • Choose Configuration
  • Choose LGD02f80_00_A4SRT folder (maybe this name on every pc is different. If more than one folder try clicking the earliest in the sub folder folder)
  • Then search and click the arrow in the 00 folder
  • Double click to 00 folder
  • In the right pane, look for it and double click Scaling.
  • In the Value data section, write number 3
  • And in the base select the Hexadecimal
  • Click ok..
Answer

This message will appear if there is problem in Counter-Strike Online server. This message will also appear when the server is closed for maintenance. We suggest you to wait until the server is fixed or maintenance is finished.

Delete cstrike-online.exe in folder BIN run the launcher again

Answer

Follow these steps:

  • Turn off antivirus and firewall
  • Right click on CSOLauncher.exe and choose "Run as administrator"
  • Right click on CSOLauncher.exe and choose Compatibility. Choose Run this program in compatibility mode with Win XP
  • Use DNS Google (8.8.8.8)
  • Restart modem

    If still not work use do this step :

  • Check if your Firewall is installed. Allow Hackshield Update in Firewall Program Setting
  • [Start] - [Control Panel] - Firewall feature off
Answer

Follow these steps:

  • Restart the game
  • Reboot PC and restart the game
  • Scan with anti-virus program and start up the game
  • Download this program and run it. You have to scan first Game Hack Kill download Game Hack Kill download[www.ahnlab.com]
  • After scan finished, delete all malware or virus. Choose Full Scan and delete all.
  • Reboot System
Answer

Follow these instruction :

  • Press button windows + R, type "regsvr32 jscript.dll", then Enter
  • Press button windows + R, type "regsvr32 vbscript.dll", then Enter
  • Press button windows + R, type "regedit", then Enter
  • Go to Registry di HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones\
  • In the Zones folder, the Registry list that should be displayed is 0-1-2-3-4. Tetapi yang ditampilkan adalah 「-0-1-2-3-4.
  • Clear Registry "「"
  • Run Counter-Strike Online Launcher

    - Uninstall Internet Explorer

Answer

Follow these instruction :

  • Update graphic card drivers / reinstal drivers
  • Change monitor refresh rate before login into game
  • Choose different monitor resolution before login into game. Try to choose different setting than before
Answer

Follow these instruction :

  • Update your graphic card drivers/re-instal drivers
  • Change the refresh rate of your monitor before entering the game - try different settings
  • Select different monitor resolution of your monitor before entering the game - try different settings
Answer

Follow these instruction :

  • Delete Folder Hackshield (C:\Program Files\Megaxus\Counter-Strike Online\Bin) dan cstrike-online.exe
  • Run CSOLauncher.exe
  • Wait for autopatch done.
Answer

Follow these instruction :

  • Delete Hackshield folder and cstrike-online.exe
  • Turn off antivirus and firewall
  • Launch CSOLauncher.exe
  • Wait for autopatch done
Answer

PT. Megaxus Infotech
Cyber Building Lobby 1st Floor
Jl. Kuningan Barat no. 8
Jakarta 12710 - Indonesia
Phone :+62 21 528 92299

If you still have a problem, please email to : gamemaster@cso.co.id

 

Never Fall Back

Team Counter-Strike Online Indonesia

Nickname Rank Level
FpFNoNaMa 72
versioN 72
MACARENA 72
AOHmagix 72
GlenMorenZi 72
Clan Level Exp
FpFMaStEr 19 449310
Cappuccino 19 412046
ConseptGOMII 18 397348
KnightOfTheZodiac 18 390412
BanciKalengClub 15 229497
Nickname Kill
SoEIDeJourNa 365155
JandaNekat 355338
IIBETEIIALKHanZ 208357
versioN 203456
JhonStallone 177730